Refund policy

Our terms and conditions are as follows.

■Refunds due to customer convenience
We do not accept refunds due to customer's convenience.

Exchange for customer's convenience
We do not accept exchanges for reasons attributable to the customer.
Refund due to product defects
Refunds will be issued under the following conditions.

Conditions for correspondence
In principle, we will only accept a refund if we are notified by phone or e-mail within the period of time for which we are able to respond, regardless of whether or not the product has been used.

Response period
If we are notified within 7 days of receipt of the product

Amount of refund
Full amount of the product price

Return shipping costs
Paid by the store

Remarks
Please contact us by phone or e-mail to request a refund.
Refund amount
We will refund the full amount of the payment.
In the case of credit card payment, we will cancel the charge. Please contact your credit card company for details.


Replacement due to product defects
If any of the following conditions apply, we will exchange the product.

Conditions
In principle, we will replace the product regardless of whether it has been used or not, only if you contact us by phone or e-mail within the period of time for which we are able to replace the product.

Response period
If we are notified within 7 days of receipt of the product

Return shipping costs
Paid by the store

Return shipping costs
Paid by store

Remarks
In some cases, we may not be able to exchange an item due to the impossibility of arranging the same item. In such cases, we will refund your money.